Denial Management Software

Hospital Denial Management Software

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Denial Management for Stronger Financial Performance

Claim denials represent one of the most significant and persistent challenges to a hospital’s financial stability. Each denial results in:  

  • Delayed payment 
  • Increased administrative and staff costs 
  • Staff burnout and poor morale 
  • Lost or underpaid revenue that strains your bottom line 

Simply working harder is no longer a viable strategy. You need a smarter approach. As payer rules change and grow more complex, you need to work smarter with a data-driven strategy.  

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How You Can Strengthen Your Denial Management

PMMC’s denial management software is engineered to combine advanced technology with expert-driven processes to:  

  • Empower your revenue cycle team to combat denials effectively – more quickly 
  • Advanced analytics that show you where you can avoid denials pre-emptively 
  • Streamlined variance resolution – not just another worklist tool 
  • Improve payer communication 
  • Provide actionable data-driven denial analytics  

Our denial and underpayment solution is a comprehensive denial management platform designed to optimize revenue cycle performance, reduce preventable loss, and protect earned reimbursements. By aligning people, processes, and technology, PMMC helps hospital teams proactively manage denials and underpayments and strengthen long-term financial health.

Streamline Your Variance Resolution Process

Our software equips your team with the industry’s most advanced toolset for managing claim denials, built around our proprietary RecoveryAI® technology. This isn’t just about managing a queue; it’s about accelerating collections and resolving claims with unmatched efficiency.  

At the heart of our software is a dynamic denial worklist, powered by RecoveryAI®. This isn’t a static list of accounts. It’s an intelligent, prioritized queue that guides your team to the most promising recovery opportunities first. With tiered scores given to you each day, it analyzes denial codes, payer history, and claim values to predict collectability, ensuring your team’s efforts are always directed for maximum impact. 

We believe the best way to manage denials is to stop them before they start. Our platform provides robust reporting and analytics to help you do just that. 

Visualize Trends: Easily see patterns of recurring registration, coding, billing, and posting errors. Are denials spiking from a specific department or for a particular procedure? Our software makes these trends impossible to miss. 

Actionable Reporting: We provide comprehensive reports that give you all the information you need to make critical decisions. You’re not just seeing data; you’re getting the insights required to implement process changes that prevent future denials. 

Expert Guidance: Technology alone isn’t always enough. The PMMC team works with you to break down the reports, helping you gain a deep understanding of your data and develop strategies to strengthen your front-end and mid-cycle processes. This partnership is a key component of our denial management solutions. 

Identify Core Issues: Quickly pinpoint common sources of denials, whether they originate from data inaccuracies, registration errors, or contract setup issues. 

Manage Complex Contracts: Effectively manage “lesser-of” provisions by tracking charges against specific allowable amounts, preventing a common source of underpayments. Our denial management solutions provide the clarity needed to enforce every aspect of your payer agreements. 

Correct Recurring Errors: Visualize and correct repeated mistakes in registration, coding, billing, or payment posting that lead to preventable denials. 

AI-Powered Prioritization: Our platform uses RecoveryAI® to sort through variance trends, automatically distinguishing true, collectible underpayments from internal process variances. This ensures your team focuses its efforts on activities that generate cash. 

A Unified View into your Denials

For A Smarter Revenue Cycle

Knowledge is power, especially when it comes to contract negotiations. Our platform provides the hard data you need to advocate for better terms.

  • Identify Problematic Provisions: Our analytics can pinpoint specific clauses or fee schedules that consistently lead to underpayments or denials, giving you a clear target for renegotiation. 
  • A Full View:  We provide dedicated reports to give you a previse view of how your revenue is being impacted so that you can manage effectively. This level of detail is critical for effective hospital underpayment recovery.  
  • Monitor Contractual Obligations: The software automatically tracks payer compliance with all terms, including crucial details like time-to-pay provisions. You will know instantly when a payer is falling short of their obligations. 
  • Daily Underpayment Visibility: Gain real-time insight into underpayments as they happen. Don’t wait weeks or months to discover that a payer is misinterpreting a contract clause. 

Built for Your Revenue Cycle

Siloed data is a barrier to performance. Our denial management software is designed to integrate seamlessly into your existing infrastructure, providing a single source of truth for all your claims data. 

  • EHR Agnostic Platform: Our software is fully EHR agnostic. This means you gain complete access to all your claim data, regardless of your core clinical or financial systems. 
  • Seamless Data Integration: The PMMC import team handles the entire setup process. We seamlessly integrate your patient main files, 835s & 837s, chargemaster, and payer contracts. This ensures data integrity from day one without placing a burden on your IT resources. 
  • Custom Tracking and Reporting: Leverage our powerful reporting tools to monitor variance patterns over time and document results. This creates a repository of evidence that can be used to build stronger, data-backed appeals. 

Value-Based Care and Population Health

As healthcare shifts from fee-for-service to fee-for-value, you need tools that can adapt.

  • Bundled Payment Management: Manage and measure success in bundled payment programs with real-time patient navigation and episodic patient tracking. 
  • Risk Minimization: Minimize financial risk and improve your bottom line in episodic payment models while simultaneously increasing the quality of patient care. 
  • Population Health Analytics: Use data and analytics to better manage spending and outcomes across different patient populations and demographic groups. 

Gain a Decisive Advantage in Your Fight Against Denials

Implementing PMMC’s Denial Management Software translates directly into measurable improvements for your organization. We deliver a clear return on investment by boosting revenue, increasing efficiency, and providing strategic insights. 

Increase Your Revenue and Accelerate Cash Flow 
  • Boost Reimbursements and Reduce Bad Debt: Our system ensures you are capturing every dollar you are owed, leading to higher overall reimbursements and accelerated revenue collection. 
  • Minimize Claim Denials: By identifying root causes and enabling process improvements, our software actively works to minimize the volume of denials your team has to manage. 
  • Recover Denied or Underpaid Claims: PMMC’s software acts as a hospital reimbursement manager, ensuring no revenue is left behind by systematically identifying and recovering denied or underpaid claims. This focused approach is essential for successful hospital underpayment recovery. 
Streamline Operations and Empower Your Team 
  • Stay Ahead of Payer Trends: Leverage advanced contract governance tools to monitor payer performance trends. This allows you to hold them accountable and anticipate changes in adjudication patterns. 
  • Simplify Claims Recovery: Use the software to track collections, communication, and progress in real-time. This transparency makes the entire claims recovery process more efficient and manageable. 
  • Overcome Staffing Challenges: In a tight labor market, our software acts as a force multiplier. It automates low-level tasks, allowing you to overcome staffing shortages and enhance the productivity of your existing team. The tools simplify complex payer contracts and empower staff to achieve better results. 
  • Enhance Payer Communication: By automating the identification and prioritization tasks, the software frees up your team’s valuable time. This allows them to focus on high-value activities like crafting compelling appeals and engaging in productive communication with payers to boost collections. 

Unparalleled Analytics for Data-Driven Decisions 

Data is only useful when it provides clarity and drives action. Our software includes a suite of powerful analytics and reporting tools designed to give every stakeholder—from auditors to the C-suite—the specific insights they need. PMMC’s Analytics+ is a suite of advanced analytics and customizable reports designed to meet the unique needs of your hospital, offering deep insights for improved performance and collections. With visibility into what your team is working on, you can have all the information you need i one place.  

During regular performance reviews and on-demand, you can access reports such as: 

example of PMMCs executive dashboard on a screen floating over a white background

  • Executive Payments Dashboards: A high-level, visual summary of financial performance, trends, and key recovery metrics for leadership. 
  • Opportunities and Payments by Facility: Break down performance by location to identify facility-specific issues or successes. 
  • Opportunities and Payments by Payer: Compare payer performance side-by-side to see who is paying correctly and who is not. This report is invaluable for payer negotiations. 
  • Workflow Optimization Opportunities: Pinpoint bottlenecks and inefficiencies in your denial management process with data-backed recommendations for improvement. 
  • Auditor Scorecard: Gain transparency into team productivity and effectiveness with individual and team-level performance metrics. 
  • Overall Submissions Recovery Rate: Track the success rate of your appeals over time to understand which strategies are most effective. 
  • Denial and Reimbursement Trends: Analyze long-term denial patterns to spot systemic issues and measure the impact of your prevention efforts. 
  • Underpayment and Reimbursement Trends: Dig deep into the categories and causes of underpayments to focus your recovery and prevention strategies. 
  • Customized Reports for Your Unique Needs: We can tailor reports to track the specific initiatives and metrics that matter most to your organization. 

Take Control of your Revenue. Master your denials.

Stop allowing claim denials to erode your financial foundation. It’s time to equip your team with the tools they need to succeed. PMMC’s denial management software provides the intelligence, efficiency, and insight required to not only recover lost revenue but to build a more resilient and proactive revenue cycle. Want to learn more about our Denial and Underpayment Services offerings? Check out options now so your organization can get what you need. 

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